We want you to be happy with your custom-made pieces, we are determined to have happy customers as a result of their purchases. Because most items here at Stephanie Malcom LLC are handmade, human error is possible. On rare cases that the quality control department has something slip through, all you need to do is let us know.

Returns are only available on orders that have resulted in an error on our part. We will not issue returns on orders that were ordered in the wrong size, color, style, change of mind, or any issue or error that was not due to our process. This includes, but is not limited to, shipping damage or error. Please be sure to quality check your product when delivered. If shipping damaged does occur please fill out the form below and include "Damage due to shipping company" in the body.

If a product is faulty in any way, contact us within 7 days of delivery to inform us and we will start processing your request. 

Please do not send your products back without contacting a member of our team first. Any items returned without contacting us first will not be accepted, replaced, or refunded.  

Please send the following information to

  • First and last name
  • Order number
  • Pictures of the damaged item

PLEASE NOTE: we work in accordance with these provisions:

  • Non-Faulty Goods: Because these items are made to order we cannot accept returns of non-faulty goods.
  • Faulty Goods: To return faulty goods you must first contact a member of our Customer Services Team using the email above ( and include first name, last name, order number, and pictures of faulty good. 

Returned goods must be sent using Royal Mail "Signed For" Recorded delivery so you have proof of delivery. You will be responsible for delivery costs of returning the items, however, we will refund the postage at our discretion once the product in question is rechecked. If we determine we are at fault then we will reimburse the delivery postage costs of the Royal Mail "Signed For" Recorded delivery.

Only after the item has been received in its original state, that the process will start of redoing the item or recommending a remedy for a faulty product.

PLEASE NOTE: we will not be able to offer you a remedy for faulty workmanship where we can repair the product, if the item is in a used condition.   

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